Last updated: May 2026

Dr. Effie Katsis Integrated Chiropractic and Health is committed to protecting the privacy and confidentiality of personal information and personal health information collected through this website and in the course of providing chiropractic care.

This Privacy Policy explains how information may be collected, used, disclosed, stored, and protected. It is intended to reflect privacy obligations applicable to healthcare providers in Ontario, including the Personal Health Information Protection Act, 2004 (PHIPA), and other applicable Canadian privacy requirements.

Information We Collect

We may collect personal information when you contact the clinic, complete a website form, book an appointment, or communicate with the practice.

This may include:

• name

• email address

• phone number

• appointment inquiry details

• limited information you choose to provide in your message

• technical website information, such as browser type, device information, and general usage data

If you become a patient, additional personal health information may be collected as part of clinical care, including health history, assessment findings, treatment notes, consent records, billing details, and other information necessary to provide chiropractic services.

Please Avoid Sharing Detailed Health Information Through Website Forms

Website contact forms are intended for general inquiries and appointment-related communication only. Please avoid submitting detailed medical history, urgent medical concerns, or sensitive personal health information through the website form. Clinical concerns can be discussed more appropriately during an appointment or through the clinic’s established patient communication channels.

If you are experiencing a medical emergency, please call 911 or seek urgent medical care.

How Information Is Used

Personal information may be used to:

• respond to inquiries

• schedule or manage appointments

• provide administrative support

• communicate with patients

• maintain clinical and billing records

• provide chiropractic care

• comply with legal, regulatory, professional, and insurance requirements

• improve website functionality and user experience

Personal health information is collected, used, and disclosed only as necessary for the provision of care, clinic administration, billing, regulatory compliance, or as otherwise permitted or required by law.

Consent

By submitting information through this website, contacting the clinic, or receiving care, you consent to the collection and use of your information for the purposes described in this policy.

Where personal health information is involved, consent will be obtained and managed in accordance with applicable healthcare privacy requirements. Patients may ask questions about how their information is collected, used, or shared at any time.

Disclosure of Information

Personal information and personal health information are not sold, rented, or traded. Information may be disclosed only when necessary, including:

• with your consent

• to healthcare providers involved in your care

• for billing or insurance-related purposes

• to service providers who support clinic operations

• where required by law, regulation, court order, or professional obligation

• where necessary to protect safety or respond to a medical or legal requirement

Any service providers with access to information are expected to maintain appropriate confidentiality and security safeguards.

Website Analytics and Cookies

This website may use cookies or analytics tools to understand how visitors use the site and to improve performance, navigation, and content.

These tools may collect limited technical information, such as browser type, device type, pages visited, and general location data. This information is used in aggregate where possible and is not intended to identify individual patients.

You may adjust your browser settings to limit or disable cookies.

Storage and Safeguards

Reasonable physical, administrative, and technical safeguards are used to protect personal information and personal health information against unauthorized access, use, disclosure, loss, or misuse.

Clinical records are maintained in accordance with applicable legal, regulatory, and professional requirements.

While reasonable safeguards are used, no website, email system, or electronic communication method can be guaranteed to be fully secure.

Email and Electronic Communication

Email and website forms may not be fully secure methods of communication. Please avoid sending sensitive medical information by email or through the website form unless specifically instructed.

By choosing to communicate electronically, you understand that there may be some privacy and security risks associated with electronic communication.

Accessing or Correcting Your Information

Patients may request access to, or correction of, their personal information or personal health information, subject to applicable legal and professional requirements.

To make a request, please contact the clinic directly.

Retention of Information

Personal information and personal health information are retained only as long as necessary for the purposes described in this policy and as required by applicable legal, regulatory, professional, and record-keeping obligations.

Questions or Privacy Concerns

Questions about this Privacy Policy or the handling of personal information may be directed to:

Dr. Effie Katsis Integrated Chiropractic and Health
1245 Danforth Avenue, Suite 205
Toronto, ON M4J 5B5
Canada

Email: dreffiekatsis@gmail.com
Phone: 416-469-3638

If you have concerns about how your personal health information has been handled, you may also contact the Information and Privacy Commissioner of Ontario. The IPC oversees health privacy matters in Ontario under PHIPA.